Local Delivery Policy

At ARSALANS WORLD FOOD MARKET, we are committed to providing efficient and reliable local delivery services to our valued customers in Houston. Below is our local delivery policy to ensure a seamless experience for all orders:

  1. Delivery Timeframe:

    • All local deliveries within Houston will be fulfilled within the next business day from the date of order placement. We strive to deliver your items promptly to your doorstep to enhance your convenience.

  2. Out of Stock Items:

    • In the rare event that an item you have ordered is out of stock, we will make every effort to substitute it with a similar item of a different size or from a different brand. Our goal is to ensure you receive the products you need in a timely manner. If substitution is not possible or acceptable to you, we will promptly inform you and offer alternatives.

  3. No Refunds on Frozen and Meat Items:

    • Please note that due to the perishable nature of frozen and meat items, we are unable to provide refunds for these products once they have been delivered. However, if you encounter any issues with the quality or condition of these items upon delivery, please contact our customer service team, and we will promptly address your concerns.

  4. Delivery Charges:

    • We offer competitive delivery charges for all local deliveries within Houston. The delivery fee will be calculated at checkout based on your location and order size.

  5. Delivery Confirmation:

    • Once your order has been successfully delivered, you will receive a confirmation notification via email or SMS. This notification will include details such as the items delivered and the delivery time.

  6. Customer Support:

    • If you have any questions, concerns, or special requests regarding your delivery, please don't hesitate to contact our friendly customer support team. We are here to assist you and ensure your satisfaction with every aspect of your shopping experience.

By placing an order with ARSALANS WORLD FOOD MARKET, you agree to abide by the terms and conditions outlined in this local delivery policy. We appreciate your trust in us and look forward to serving you with excellence.